When booking or buying anything online, people often rely on reviews to feel confident about their choices. Getting 5-star reviews on your GigSalad profile is essential to increasing your chances of being booked and doing more of what you love. So, how do you get more reviews? Read on for tips on how to get more client feedback on GigSalad, ensuring that you can attract future bookings.
Create a memorable first impression
The first step to earning a glowing review starts before you’re even hired. Create a great first impression with a polished profile, friendly demeanor, and professional communication.
🌟 Develop a professional profile
Start off on the right foot with potential customers by developing a great-looking profile. Complete every section to showcase your expertise, and double-check for typos or grammatical errors. Keep your media updated, and only post your best photos and videos. Lastly, even if you’re new to GigSalad, aim to include a few positive reviews from happy customers to build trust and credibility.
✍️ Craft a polished and personalized response
When a potential client contacts you, reply promptly with a warm, friendly, and tailored message. Mention specific details from their inquiry to show you’re attentive and excited about their event. Avoid generic templates — clients want to feel like more than just a booking. A thoughtful, personalized response sets the tone for trust and professionalism, making it more likely they’ll choose you for their special day.
🤝 Be friendly, confident, and easy to work with
From your first message, let your enthusiasm and professionalism shine. Be approachable and eager to answer questions while maintaining confidence in your abilities. A positive, can-do attitude immediately sets the tone for a successful partnership. Clients are drawn to individuals who make them feel supported and excited about bringing their vision to life. This will almost always be reflected in a post-booking review.
🧑💻 Remember, the first to reply often gets the gig! Expert tips: How to Respond to a Lead from a Potential Client
Go above and beyond
Boost your chances for a five-star rating by maintaining a positive attitude, communicating professionally, and giving each event your full effort. Clients appreciate enthusiasm and attention to detail, which can leave a lasting impression. When you go the extra mile, they’ll be more likely to return the favor.
📲 Be proactive and communicative
Communicate openly and often with your clients to ensure they are not stressed and the event day goes smoothly. Confirm all the details: time, location, special requests, and any specific needs for your performance or service. A client who knows exactly what to expect is less likely to be disappointed and more likely to leave a glowing review.
😁 Bring energy, professionalism, and a smile
On the big day, show up early, prepared, and with a positive attitude. Be flexible and ready to adapt to any unexpected changes with grace and enthusiasm (because, let’s face it, events don’t always go as planned). Clients remember how you made them feel, so your energy and demeanor can elevate the entire event. A great attitude can turn even potentially stressful situations into a positive experience for your client.
✨ Elevate your service
While meeting expectations is good, exceeding them is what earns you that fifth star. Go above and beyond by incorporating thoughtful details that show you care. For example, learn the client’s preferences or event themes and ask about any special requests. Then, tailor your performance, product, or service accordingly. Remember, it’s the little surprises and special details that make you unforgettable.
🗣️ Pro Tip: Improve your communication skills with these 5 Keys to Effective Client Communication.
Request, reflect, and refine
When you book through GigSalad, we send review reminder emails to your clients after the event to ask them to share their experiences. However, we recommend that you make it personal and ask clients for reviews directly. Additionally, improve your services or future performances by thoughtfully reflecting on the event and any customer insights you receive.
⚙️ Utilize GigSalad tools
Use the review tools available in your account to reach out to clients. From the inbox, you may send review request emails to past clients who booked you on GigSalad. Additionally, visit the review section of your control panel to reach out to former customers by email or use a review link that can be shared via text, message, or personal email. Lastly, we provide an HTML code you can copy and paste onto your website to display a reviews widget that automatically links to your GigSalad profile, displaying past reviews and offering a place to write reviews on your website.
🙏 Send a thank you message
When your event is over, send a quick thank-you message to your client. Communicate your appreciation and enjoyment of the event and express your interest in connecting with them again on future events. At the end of the message, ask them to write a review for you. Include the link from your GigSalad profile to make the process easy and increase the likelihood of a review.
🧠 Reflect and learn from feedback
Take time to reflect after the event and note what you could improve on or what went well so you can repeat the process. Not every review will be perfect, and that’s okay. Use constructive and positive feedback about your customer’s experience to improve your performance, communication, or processes. Being willing to make necessary changes and grow is the best way to ensure your next review is a five-star masterpiece.
✨ Learn about the benefits of booking your gigs on GigSalad: The Importance of Verified Reviews
Earning five-star reviews isn’t just about delivering a great performance or service — it’s about crafting an exceptional experience from start to finish. With clear communication, a personal touch, and a genuine commitment to exceeding expectations, you’ll build a stellar online reputation that keeps clients raving. ⭐⭐⭐⭐⭐
Paid memberships lead to more gig opportunities, which leads to more bookings and more reviews for your profile! Upgrade your account today.
Matt Holland is a Customer Happiness Agent at GigSalad. With 10+ years of experience performing as a jazz drummer, he has gained insights into the life of a gigging musician as well as what makes an event go off without a hitch. Outside of work, he enjoys traveling, hiking, reading, cooking, and watching the newest TV shows with his wife.