Customer Service Strategist

Anne Obarski says that making a positive, lasting impression with every customer has never been more important in today’s world. Serving customers can be a joy… and then again, sometimes it’s not!
Whether you want stellar Yelp reviews or viral YouTube videos, it’s all about consistently delivering an infectious, enviable, repeatable customer service experience to every customer, every day.
As founder of Merchandise Concepts, Anne’s “Retail Snoops”tm program consists of extensive research regarding all aspects of customer service. She gathered priceless research as her company mystery shopped over 2000 stores and businesses over a 15 year period.
That research, whether from fast-food restaurants or Fortune 500 companies, Anne developed a laser focus in regards to actual customer service experiences that she used to author and co-author the following content rich books:
• Conversations on Sales and Customer Service
• Surprising Secrets of Mystery Shoppers
• Make Your Business CONTAGIOUS
• Make Your Customer Service CONTAGIOUS- for garden centers
• Make Your Customer Service CONTAGIOUS -for retail stores
She knows what works and what doesn’t. Driven by her extensive experience over the past 30 years Anne shares her wisdom designed to motivate you to take a deeper look at what your customer experiences every day.
Anne is an award winning speaker and has been a member of the National Speakers Association and the Global Speakers federation since 1996.
When she’s not speaking, traveling or consulting with business leaders, you can find her on the golf course, playing with her two grandchildren or searching for new ways to cover anything in chocolate.