Santa Claus Irwin

We just loved him! He was so jolly and exciting to each one of our kiddos! They loved his magic too! Highly recommend!

Santa Irwi, was in character the whole time. Kids were excited to see him. We will definitely book him again next year.

Santa entered the room with a Ho! Ho! Ho! And all the children cheered. Malorie said “Oh no! It really is him. It’s the real Santa Clause”. With smiles on their faces and joy in their hearts we had a great time. Thank you Santa Irwin.

Our 12/15/24 reservation for Santa was made 12/19/23, a year prior to our event. In the full year of time, at no point did Gig Salad double check and confirm details of the event. A token, auto generated email was sent to confirm, but nobody is actually looking through the reservations, because if they did, SOMEONE would have reached out with questions.
We hired Santa Irwin to attend a CHILDRENS BRUNCH. The times entered were 100% wrong on our end. Instead of 9:00AM-1:30PM, the time was set for 9PM-1:30AM. We will fully own the misstep of AM/PM mix up portion of the reservation. However, did it not look weird to anyone at GigSalsd or Santa Irwin who accepted the booking that we would gave a children’s brunch that ran through the middle of the night? I have a confirmed message that shows our details were “seen”, yet clearly nobody bothered to read the request and description of the event, which is required by the booking platform. If nobody is going to read it, then why have it as a part of the booking process. So for 12 months, this went unchecked. We may have been able to avoid this gross mishap if Santa Irwin would have even bothered to return a phone call. We attempted to call him on 3 different occasions months earlier, left voicemails, with no return call. If you are going to charge $800 (prepaid of course) for a booking, you have to return a phone call.
Gig Salad, where is your accountability? You collect money for a service that goes unchecked. What else are you not following through on? We called you when we couldn’t reach Santa Irwin, and you “looked over” the reservation and assured us it was booked. Would you have a least read all the details as well? Would that not have provoked a question about timing?
Santa Irwin, we had just over 100 disappointed children this past Sunday. Had you returned the phone calls for confirmation, we could have realized the error well in advance and had a chance to cancel the event giving those families an opportunity to change their plans. Instead you called back the morning of the event to inform us that the start time was 9 PM and you aren’t coming. We had 1 hour to call 50 families to inform them of your absence before they arrived at the event. You can certainly throw your hands up and point fingers at us for not entering the correct time, but did you really think the children’s brunch started at 9PM? You are the one that let those kids down. We had the pleasure of actually having the 50 disappointing phone calls. No skin off your though, right?

It is shameful that there is not a more thorough process. You were quick to accept payment, but then never were accountable for confirming details. Again, our error for mixing up the AM/PM but it went unchecked for a year!

I would absolutely love a full refund. Which we probably won’t get. We also won’t get those 50 families back for future events. So your lack of accountability and communication will cost us beyond the $800.

If other customer miners actually read this, you automatically want to check out “The Bash” company for booking Santas. We booked another Santa for an earlier date with them. Due to an availability issue we had to book with Santa Irwin and GigSalsd. Their customer service The Bash provided was overwhelmingly good. They actually called to confirm other details that weren’t included in the booking process. Yes, someone from that company and the Santa actually read the details before accepting the job and then called. I talked to an actual person.
Signed,
A disappointed customer and the 100+ disappointed children we represent.