Hospitality Operations and Security Group LLC, headquartered in Orlando, Florida, is a renowned and esteemed event management and hospitality staffing & consulting company. With satellite offices in Las Vegas, Nevada, and Atlantic City, New Jersey, we have established a strong presence in key locations across the United States.
Our unwavering commitment to excellence has propelled us to become a leading force in the industry. At Hospitality Operations and Security Group LLC, we firmly believe that our success lies in the caliber of professionals we employ.
Upm Security has been providing security for our lounge since 2021. They have done so competently and with the utmost professionalism. The owners and guests alike are extremely impressed with the level of service. UPM is quick to assist our management team when there are concerns and their security guards are friendly and professional. Communication is one of the many areas this company excels in. We are very happy that we chose to go with their company. Thank you, UPM for the magnificent job you are doing.
Thank you for ensuring not only the safety of our event materials in our booth, but that of our guest and crew as well. Your teams professional presence, attention to detail and observation skills are second to none. Under your watchful eye, your assistance in preventing a staff members personal health scare was prevented. You efforts made our team feel safe on multiple levels. We will see you again for this event and more.
This security company Is hands down the best in his field. If you want a company that is very professional and knowledgeable with results then UPM is your place. I will always recommend and use this service again
The photo booth was such a huge hit at our wedding. Definitely our best investment into the wedding. If you’re thinking about doing it just do it!! Everyone at UPM was amazing and attentive. We absolutely love our digital memories!
I’ve relied on the UPM team to support my events for the last 2 years and I don’t think I could have had such success without them. They’re quick to respond, provide reliable staff, and are one of the few things in the event world that I can always count on going on without a hitch!
Had 2 managers, & 10 guards for my St Patricks Day event. Multiple guards were fired on the spot by security management. Only the 2 managers had any semblance of a uniform, the rest were sloppily dressed in different unmarked t shirts.
Guards at entrance were arguing with event managers, telling guests the wrong admission fees and abandoning posts. Event organizers had a hard time working the lines at the door especially after guards were fired creating a staffing shortage.
It was our first time hosting this particular event but we know more now going forward. The Female working re-entry gate along with the gentlemen working the exit only did okay.
The 2 managers seemed professional and were responsive, but they weren’t able to get their inept staff of guards to perform as was needed.
However- guests were safe and there was no incidents. It was a mixed bag.
Response from Hospitality Operations & Security Group LLC:
Constructive criticism by our esteemed clients is always well received. We use this feedback to continue to educate our team on lessons learned with each experience. Striving for excellence in our field of expertise to exceed client expectations is a priority.
A managerial decision to relieve two guards of their duties, day of event, was critical to maintaining a successful level of safety. This decision was not taken lightly. The two guards dismissed were replaced, without a gap in the operational readiness of the team.
The guards performing metal detection and bag checks at the main entrance confiscated a plethora of weapons, including firearms, all while sustaining a heavy volume of guest throughput. I applaud my team for establishing an orderly process and upholding guest confidence.
Neon colored security t-shirts were distributed to guards by team leaders during the pre-shift meeting. Easily identifiable lettering, “SECURITY” was printed on the back of the shirt. Our guards wore this uniform with pride, the entirety of the event.
I do appreciate your concern regarding delays in the ticketing process. However, delays experienced could be mitigated for future events with the implementation of higher staffing levels as suggested by UPM on March 11, 2023 at 6:25pm via email.
I am happy to further embed my team in your volunteer training process. We have the bandwidth to provide a brief training course outlining the “do’s and don’ts” in guest interaction, ie: speak loudly and clearly, be proactive and not reactive, smile, refrain from use of ear pods, and most important refrain from drinking alcohol while on duty.
UPM hopes you have a wonderful weekend. We look forward to every opportunity to grow with you; becoming a better partner with each and every event.
The photo booth was the hit of the evening. We were so happy with your services and product. Thank you for making our experience so memorable! We loving showing off our beautiful guest book. It holds laughter and memories of our closest friends and family. Thank you!
Response from Hospitality Operations & Security Group LLC:
Thank you
Everything was Perfect. The person on site, I can't remember her name was wonderful, friendly and professional. It added to my already wonderful 40th bday celebration! I will definitely be referring you to family, friends and my clients as well who are looking for your services.
I was in desperate need for a good photo booth/step & Repeat company I just didn't know if I was going to have enough time to have both on the day of my wedding since I started looking 3 weeks before my wedding. My step & repeat was unbelievable everyone love it and the pictures came out super cute and the photo booth was so much fun and I played Bruno mars - Married all night so cool my night was great thanks to this company my wedding was a success they were really professional and super nice to the guest attending my wedding.
Price Range: Contact for rates
Gig Length: 120 - 300 minutes
Languages: American Sign Language, English, French, Spanish
Insurance: $1,000,000 - General Liabilty Insurance
Unions: N/A
Universal Party Management wants to ensure your special day goes off without a hitch. Our staff is trained to anticipate any issues that may arise at your event and follow through in getting them resolved. Our Photobooths are the life of the party and provide great entertainment for your guest as well as giving them a keepsake to always remember your special day.
Founded in 2012 Universal Party Management is South Florida’s premier full service event company. Universal Party Management is the embodiment of the fusion of extensive experience and a broad collection of tastes. Our inspiration comes from the latest trends and innovation in the event industry. Our ambition is the satisfaction of our clients and to provide a successful and unforgettable moment to remember for years to come.
Universal Party Management was started out of love for entertaining and hosting events at our home and for the community. We have found our passion in life and have translated that into a successful career!
We coordinate all aspects of any event whether you’re hosting an intimate dinner or a grand affair. At Universal Party Management, we strive to provide you and all your guests with a unique and unforgettable experience. We will help you weave a story for your event so that it is completely reflective of your style, vision and taste. Every detail is considered and orchestrated in a way so that when played together, we create the perfect song.
Our lighting specialist has been in the industry for over 15 years and can help you achieve your vision
| March 17, 2023 • 10:00am - 10:00pm | Festival |
| August 13, 2022 • 6:30pm - 9:30pm | Dinner Party |
| December 17, 2016 • 3:00pm - 5:30pm | Birthday (Child) |
| December 19, 2015 • 3:30pm - 5:30pm | Birthday (Teen) |
| December 05, 2015 • 7:30pm - 11:30pm | Birthday (Adult) |
| May 03, 2014 • 2:00pm - 5:00pm | Birthday Party |
| December 23, 2013 • 6:30pm - 10:00pm | Christmas Party |
Our photobooths come with a variety of props so that your guest can play "dress up" and enjoy themselves while leaving you with priceless memories.
| Karina Gonzalez-Mendoza | Director of Operations |
Family is very important to UPM. Our team becomes part of our family as do our clients. We strive to build relationships with our clients so that they can feel comfortable on their special day.
Universal Party Management was started out of love for entertaining and hosting events at our homes and for the community. We have found our passion in life and have translated that into a successful career!
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