Customer Review

TLDR: Charity dropped the ball with day of coordination and took multiple shots (vodka and tequila) at our wedding. Her unprofessionalism was not only noticed by family and friends, but other vendors as well. DO NOT HIRE, unless you like someone to drink on the job while taking your money.

We chose to hire “INDNGRL” for day of coordination services, event staff, and bartending for our wedding. We have nothing bad to say about the staff or bartender, they were amazing throughout the evening! However….several issues arose with Charity.

While she came across as communicative and professional leading up to the wedding, that all seemed to fade away after the final payment was made.
We are still unsure if this was due to having overbooked herself, not being fully prepared for our event, or if she no longer cared after she got the remaining money due.

An overview of what we paid her for:

1. Final decor check (not set up). Things were overlooked and had to be corrected by family members and friends. Some items never got set up.

2. Oversight of cleanup. We are missing 20 fabric tablecloths, our cake topper, and several glass vases. Other items were mistakenly discarded, but these were definitely not meant to be thrown away.

3. Responsible for the event permit and enforcing venue rules and regulations. Our venue was beer/wine only, strictly no liquor. Knowing that liquor was not allowed on the premises, rather than instructing people to remove the liquor that managed to get inside the building, she instead asked members of our wedding party for liquor and proceeded to take multiple shots. Her assistant also took a shot.

We hired her to be professional and carry out her duties, uncompromised. We struggle to understand how someone can simultaneously be professional and fulfill their job obligations while also drinking on the job. Other vendors commented on her unprofessionalism.

After confronting her about the drinking, she claimed she only drinks if invited to. None of the guests we spoke to can corroborate that story. Instead, they shared our shock over this behavior. Charity claimed that company policy allows for 2 drinks to be consumed during an event, however, after reviewing our signed contract and her company’s website, we found no evidence or mention. Most importantly, this was not discussed prior to the event.

She is also the kind of person to juggle 10 events in a weekend (her own words), which makes you wonder how much of a priority your event is compared to others, and whether or not the details you have painstakingly thought out will be executed. Our details sure weren’t.

Lastly, the lack of remorse was the final nail in the coffin. Maybe it’s cliche, but my husband and I feel somewhat cheated out of our money because we don’t feel like she did the job we paid her to do. Luckily, our family stepped up to fill the gaps and made certain we were unaware of her behavior during our wedding.