Customer Review

Dear Kevin,

I wanted let you know that I’m very disappointed with Jeannette’s performance for the birthday party.

We had scheduled a 2 hour birthday party for my daughter where she was eagerly waiting to see Hello Kitty. All of her friends showed up right on time for the party. However, Jeanette was nowhere to be found. At 11:04, I called to ask her where she was as I had not heard from anyone about being late. She responded that she is on her way but about 10-15 minutes away. That means she would not be arriving until 11:20am (at the earliest, if she quoted the correct time to me).

She shows up at 11:20 and takes her time to set up. I did not see her interacting with the children at all while making the balloons. She was barely pumping air in the balloons and handing them to the children. I did not see a single balloon twist that was more complicated than a sword. No one was impressed with her balloon twisting skills.

You had explained to me that it would take about 5 mins for her to change into the Kitty costumed, however, it took about 10 minutes. Once she was dressed in the Kitty costume, she was barely moving. The boom box that she brought with her produced a terrible sound. The songs were hardly audible and it was not even loud enough. It looked like a very old broken down boombox that could definitely use a replacement.

Jeannette hardly did anything to keep the children engaged and it was a waste of my money. However, I did not want to get into a discussion with her while I was entertaining 50+ guests at my home and I just wanted her to leave.

Overall, I’m quite disappointed with the fact that there was no proper follow-up from your end. I should not have to wait until Friday 5:30 pm to speak with her as my birthday party is on the next day at 10:30a. I should have heard from someone 24 hours prior to the party. I was able to speak with her after I called you not because I received a call from your end. This was a sure sign that the Kitty performance was going to fail but I had my hopes. I’m unsure if I would have ever heard from her.

I did not find that she was in the mood to perform at our party. She was very frazzled, unorganized and unfriendly.

We had a lot of disappointed parents as their kids were not entertained for almost a full hour after they arrived. I expected the kids to get excited about the event but Jeanette hardly did anything to mingle with the children.

I’m hugely disappointed.