Forever Loves Wedding & Event Planning

I found kierstin on thumbtack interested in a day of planner. She shared her husband did a wedding at branch museum so he was familiar with the venue. I hired day of coordinator and we did a walk through of venue with the branch manager where she also received copy of contract for the event. In the weeks leading up she was very helpful answering all questions and contacting vendors. The day before the wedding we had rehearsal she seemed very distracted and it was hard to follow her directions. We practiced about 2 times before my pastor and cousin had to take over to make the rehearsal purposeful. The forecast called for rain but we didn’t practice rain plan. I was a DIY bride so I had a few things that needed to be set up like drapes. I informed her my cousins would be there to help she assured me they did not need help setting up tables and chairs but they could set up drapes. I provided her with a checklist of everything to do as well as a timeline. My wedding was 2-6 on a Friday with no cocktail hour included. The day of the wedding I arrived at 11am and nothing was set up but the drapes we put up the day prior. She was in the bar area working on flowers. She asked my family if they would help with tables and chairs FULLY DRESSED WITH MAKEUP DONE because she was under the impression they were going to have help. At noon I asked her why nothing was set up for reception she stated she would do it during cocktail hour I looked confused because we both knew there was no cocktail hour. For three months I let her know there would be no cocktail hour. My wedding was from 2pm - 6pm with guests arriving as early as 115. Her husband started putting the wrong chairs out at 1230 he then had to change to the white ones. My family kicked in overtime in their wedding attire and rolled out tables and chairs and dressed the tables. My caterer was furious that I was in my wedding dress also rushing to get things done. During our last planning call I stated I wanted gate closed at 1:50 this wasn’t done. I also stated I wanted guests to go around and not through the building as directed on the venue contract she stated she had never seen the contract although she was provided a copy during the first walk through by branch manager. She promised so many things like being there to make sure dress was okay during pictures, emergency kit, etc. It was all just talk she did none of it. She didn’t have any documents with her she showed up in a bright pink outfit and tennis shoes. I’m not sure if she’s on medication and forget things but it was like a totally different person than who I had been communicating with giving her all the information. I didn’t even have a send off because she was no where to be found. She almost ruined my wedding if it wasn’t for my family. I feel like I was scammed out of money when they should have just been hired for clean up and dropping off flowers.