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Unfortunately they did not arrive in time to setup, so there was no prelude at our wedding which made it a bit awkward when guests were coming in as they were practicing music and trying to get it figured out. Then, they kept playing the wedding party processional song and did not switch to the song I was walking down the aisle to, so everyone was ready for the bride but they Kept on playing the first song. HOWEVER I later learned that they were waiting on my wedding coordinator to tell them when to switch, so make sure you hire a good coordinator. I was envisioning an elegant and romantic vibe but it ended up being more awkward and stressful, largely do to my bad coordinator but also in part because they should have been a bit more prepared. I think the violinist was new because the song I walked down the aisle to was a bit out of tune at least for the first few seconds. We appreciated their work in cocktail hour but showing up late was unfortunate. We did have a slightly hard to find venue so I will give some grace.
Also, they gave a partial refund for their mistake and handled it professionally and with integrity.
I'd say they are worth hiring but just make sure to ask them what they will need day of- they assumed we would have chairs for them but i assumed they would bring chairs.
Cellist, Pianist, Violinist
Response from Prestige Performances:
Thank you again for your honest feedback. I sincerely apologize that your ceremony experience wasn’t what you had envisioned. We understand how important that moment is, and I’m sorry we didn’t deliver the seamless and elegant atmosphere you hoped for.
While I’ve since refunded a portion of your payment as a gesture of goodwill and commitment to making things right, I also wanted to clarify a point that may have contributed to the confusion. In most ceremonies, it’s standard practice for the wedding planner or coordinator to provide visual or verbal cues to the musicians, especially when we are positioned away from the ceremony aisle. Unfortunately, in this case, no cue was given for the transition to your processional song, which caused the delay and miscommunication. That said, it’s still our responsibility to ensure a flawless performance, and I apologize for the stress this caused on your special day.
I’m genuinely grateful that you appreciated the music during cocktail hour and that you trusted us to participate in such a meaningful event. We are always learning and improving from feedback like yours, and your experience will help us continue to refine our process.
If you feel the refund helped make things right, I’d appreciate it if you could consider updating your review to reflect that. Regardless, I appreciate your candor and wish you all the best in your marriage journey.
Prestige Performances